Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and Inevara Pty Ltd (ABN [TBD — confirm with Inevara Pty Ltd before public launch]) (“Inevara”, “we”, “us”, or “our”) governing your use of the WELLSPRING platform (the “Platform”).

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not create an account or use the Platform.

You must be at least 18 years of age to create an account or use the Platform. By agreeing to these Terms you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding contract.

The Platform is primarily intended for users located in Australia. If you use the Platform from outside Australia, you are responsible for complying with local laws applicable to your use.

3.1 What WELLSPRING is

WELLSPRING is an online allied health marketplace and matchmaking platform. We connect consumers seeking allied health services with AHPRA-verified practitioners (“Providers”) including dietitians, chiropractors, podiatrists, exercise physiologists, osteopaths, remedial massage therapists, acupuncturists, and naturopaths.

WELLSPRING facilitates Medicare, NDIS, WorkCover, and private health fund claims in connection with bookings made through the Platform.

3.2 What WELLSPRING is not

Inevara is a technology platform operator, not a provider of health services. All allied health services are performed by independent, AHPRA-registered Providers who are separate legal entities from Inevara. We do not employ Providers and we do not direct or control the manner in which they provide clinical services.

Nothing in these Terms creates an employment, agency, partnership, or joint venture between Inevara and any Provider.

3.3 Platform availability

We aim to operate the Platform continuously but do not guarantee uninterrupted availability. We will provide reasonable advance notice of planned downtime where practicable.

4.1 Registration

To access most Platform features, you must register for an account. You agree to provide accurate, current, and complete information and to keep your account information up to date.

4.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you become aware of any unauthorised use of your account.

4.3 Account suspension and termination

We may suspend or terminate your account if we reasonably believe you have breached these Terms, engaged in fraudulent conduct, or if required by law. You may close your account at any time. Outstanding bookings or obligations must be resolved before or upon closure.

The Platform collects sensitive health information to facilitate practitioner matching and claims processing. By using the Platform you explicitly consent to:

• The collection of health-related information as described in our Privacy Policy.
• Sharing relevant health information with matched Providers to facilitate service delivery.
• Where NDIS-funded: sharing of your NDIS participant information with matched providers to facilitate service delivery under your approved NDIS plan, in accordance with the NDIS Act 2013.
• Where WorkCover-funded: sharing of your WorkCover claim details with registered practitioners in your state or territory.

You may withdraw consent for health information processing at any time by contacting us or updating your account settings. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal but may limit your ability to use certain features of the Platform.

6.1 Making a booking

A booking is confirmed when the Provider accepts your request and a successful payment authorisation is obtained. By making a booking you enter into a direct service agreement with the relevant Provider. Inevara is not a party to that service agreement.

6.2 Provider obligations

Providers who accept a booking agree to: (a) deliver the booked service at the agreed time; (b) hold current AHPRA registration and any other licences required by law; (c) comply with applicable health and safety obligations; and (d) treat consumers with courtesy and professionalism.

6.3 Cancellations

Cancellation and rescheduling policies are set by individual Providers and displayed on their profile before you confirm. If a Provider cancels a confirmed booking, you will receive a full refund of amounts charged for that booking.

6.4 Disputes

Complaints about the quality of a health service should be directed in the first instance to the Provider. For registered practitioners, the Australian Health Practitioner Regulation Agency (AHPRA) is the relevant regulatory body for clinical complaints. Contact us if you need assistance with a booking dispute.

7.1 Payment processing

Payments are processed by third-party processors including Stripe and/or Paddle. All prices are in Australian Dollars (AUD) unless otherwise stated. Applicable GST will be calculated and displayed before you confirm payment.

7.2 Medicare, NDIS, and WorkCover claims

WELLSPRING facilitates the submission of claims to Services Australia (Medicare), the NDIS, and applicable WorkCover insurers. Claim eligibility, rebate amounts, and processing times are determined by the relevant authority, not by Inevara. We do not guarantee that any claim will be approved.

7.3 Refunds

Refunds for cancelled bookings are processed in accordance with the relevant Provider’s cancellation policy. Nothing in this Section limits any rights you may have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2).

You must not use the Platform to:

• Violate any applicable law, regulation, or court order
• Engage in fraud, misrepresentation, or deception of any kind
• Harass, abuse, threaten, or intimidate any other user or practitioner
• Submit false or fraudulent Medicare, NDIS, or WorkCover claims
• Impersonate a registered health practitioner or provide false AHPRA credentials
• Use automated tools or scripts to access or scrape the Platform without our consent
• Interfere with or disrupt Platform infrastructure or security measures

Submitting a fraudulent health fund claim is a criminal offence. Suspected fraudulent claims will be reported to Services Australia, the NDIS Commission, or the applicable WorkCover authority.

The Platform, including its software, design, and content created by Inevara, is owned by or licenced to Inevara. We grant you a limited, non-exclusive, revocable licence to access and use the Platform for its intended purpose, subject to compliance with these Terms. You must not use “WELLSPRING” or associated logos without our prior written consent.

To the maximum extent permitted by law, the Platform is provided “as is” without warranties of any kind. We do not warrant that the Platform will be uninterrupted or error-free. We do not make any representation about the clinical competence, suitability, or safety of any Provider. Consumers are encouraged to conduct their own due diligence before booking. Practitioner matching scores are indicative only and do not constitute a clinical recommendation.

Nothing in these Terms limits any guarantee, warranty, or right that cannot lawfully be excluded under the Australian Consumer Law. To the maximum extent permitted by law, Inevara’s liability to you for any claim is limited to amounts paid to Inevara in the 12 months preceding the claim. Inevara is not responsible for the clinical acts or omissions of independent Providers.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. We may assign these Terms in connection with a merger, acquisition, or restructure with notice to you.

We may update these Terms from time to time. When we make a material change, we will notify you by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Continued use after that date constitutes acceptance of the revised Terms.

If you have questions about these Terms or wish to make a formal complaint, please contact us: